Shipping Information

Parcels will be sent within 2-4 business days from the day of purchase.
Shipping will be combined for multiple purchases.

UK Parcels

• Sent via Royal Mail 1st Class and 1st Class Signed For.

International Parcels

• Sent International Tracked for security.
• Buyers are responsible for any customs and import taxes that may apply (excluding the USA).
• I am not responsible for delays due to customs.

Shipping to the USA – Important Update

United States Delivery & Import Tariffs

We love our US customers and want to make sure your shopping experience is completely stress-free. Following updates to US Customs and international postal regulations, all shipments originating from the UK are now subject to formal customs entries and strict tariff processing.

To protect you from unexpected delivery bills, delays, or collections handling fees from the postal service, we operate a strict Delivered Duty Paid (DDP) shipping model for the USA:

• All-Inclusive Checkout: A 20% US Import Duty & Tariff (Prepaid) is calculated and added to your invoice at checkout based on your order value, ensuring all import fees remain settled upfront.
• Guaranteed Delivery: We prepay these fees directly to Royal Mail when purchasing your shipping label.
• No Hidden Fees: Your package will pass smoothly through US Customs and Border Protection. You will never be asked to pay extra customs fees or local processing charges before your courier hands over your parcel.

Please note:

PO Box addresses can only receive tracked delivery, as parcels requiring a signature cannot be left for collection at a PO Box.

Please be patient if your parcel takes longer to arrive, it may be held up at customs, delayed due to bad weather, or affected by busy periods like Christmas.

Postage & Packaging
These charges are directly set by Royal Mail, based on the weight of your parcel. Prices include packaging materials like wrapping, mailers, tissue paper, and labels, as well as the time it takes to prepare each parcel. If there’s ever a significantly larger difference in the final postage cost, I’ll happily refund the excess — just drop me a message if you’re ever unsure.

Delivery Information

Once your order has been marked as “Delivered,” I’m unable to offer a refund if it’s been misplaced or stolen. If you have trouble locating your parcel, I recommend checking with your neighbours or local delivery office as they may be able to help.

Europe and Northern Island

For over 20 years, I’ve been sending my handmade designs across Europe, sharing my creations far and wide. Unfortunately, I am currently unable to ship to Northern Ireland and Europe due to new post-Brexit regulations, which require businesses to have a fiscal representative in the EU to manage customs and VAT under the Generalised Product Reporting System (GPRS). These changes have created challenges for small businesses like mine to navigate international shipping.

I hope I will be able to offer these shipping options again in the future and truly appreciate your understanding.