Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you visit my website, purchase an item, or otherwise use my services.
I am a sole trader based in the UK, operating under The Topian Den. My website is hosted and supported by trusted third-party platforms that help me run my business smoothly and securely.
Information I Collect
I only collect the information necessary to provide my services and process your orders.
This may include:
Your name
Email address
Phone number (used for shipping and delivery purposes)
Order details
Payment information (processed securely through third-party providers)
I also collect information through cookies when you use my website. Cookies are small text files placed on your device to help improve your experience by remembering your preferences and recognising your device.
Cookies
I use cookies to support the running of my website and to improve your experience.
These may include:
Essential cookies:
Required for the website to function properly, such as shopping cart and checkout features
Analytics cookies:
Help me understand how visitors use my website so I can improve it
When you visit my website, you will be given the option to accept or manage cookies. You can also adjust your browser settings to refuse cookies, although this may affect how the site functions.
Third-Party Services
To run my business, I rely on trusted third-party services. These may include:
Buying products on my Etsy store
Marketing on social media platforms (Facebook, Pinterest, Instagram, TikTok, YouTube)
Blog hosting (Wix)
Design and textile suppliers (Woven Monkey)
Email newsletters (Mailchimp – only if you choose to sign up)
Digital product sales and downloads (Payhip – to securely process your order and provide access)
Support contributions (Buy Me a Coffee)
These providers may process your personal data in line with their own privacy policies. I only share the minimum information necessary for them to deliver their services.
Digital Orders
For digital products, your personal information (such as your name and email address) is used to process your order and provide access to your download.
Payments are handled securely by third-party providers such as Payhip. I do not store your payment details.
Why I Collect Your Information
I rely on a number of legal bases to collect and use your information:
To provide my services:
Including processing orders, delivering products, and offering customer support
For marketing:
With your consent, for example if you sign up to my newsletter or allow use of photos
Legal obligations:
Such as record keeping for tax purposes
Legitimate interests:
To improve my website, services, and customer experience.
Information Sharing and Disclosure
I take your privacy seriously and only share your information when necessary:
Service providers:
Such as payment processors and delivery services (who may use your name, address, and phone number to complete delivery)
Legal requirements:
If required to comply with laws or respond to legal requests
Business changes:
In the unlikely event of a sale or transfer of my business
Data Retention
I retain your personal information only for as long as necessary to provide my services and meet legal obligations. Typically, this is up to 4 years.
International Data Transfers
As I use third-party providers, some of your data may be processed outside of the UK.
Where this happens, I ensure appropriate safeguards are in place in line with UK GDPR, such as standard contractual clauses or equivalent measures.
Where I Sell
I am based in the UK and currently sell to customers in the UK, USA, Canada, and Australia.
I do not currently sell to customers in the EU or Northern Ireland. However, if you access my website from these locations, some data (such as cookies or analytics) may still be processed by third-party services.
Your Rights
You have rights over your personal data, depending on your location.
These may include:
Requesting access to the personal data I hold about you
Requesting correction or deletion of your data
Requesting that I limit how your data is used
Withdrawing consent at any time (for example, unsubscribing from emails)
If you are based in California, you may also have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal data.
If you have concerns about how your data is handled, you can contact the UK’s Information Commissioner’s Office (ICO).
Contact Information
If you have any questions about this Privacy Policy or how I use your data, you are very welcome to get in touch.
You can contact me via the contact page on my website or by email.
